People also ask
How to deal with rude customers?
Ways to deal with rude customers. 1 Be empathetic. The simplest way to handle rude customers involves using empathy. If you know why customers are being rude, it’s the best way to defuse … 2 Listen actively. 3 Chunk the issue. 4 Repeat what the customer has said back to them. 5 Stay calm and stoic. More items
How to respond to a rude and difficult person over the telephone?
Responding to a rude and difficult person over the telephone has unique challenges. Both parties have only words, volume and intonation to go by, where in face-to-face communication both parties also have the ability to observe the other person’s body language.
How do you deal with bad customer service at work?
Holding Back Your Emotions. Remain calm. The number one rule of customer service is to never lose your temper with a customer, no matter how rude the person is being. Losing your temper with the customer will only escalate the situation, and could quickly result in your termination.
How to handle a tough customer on the phone?
10 Steps to Handle a Tough Customer on the Phone 1. Listen. 2. Provide validation to the caller. 3. Don鈥檛 react emotionally. 4. Train yourself to be pleasant. 5. Find the root of the problem. 6. Offer multiple solutions. 7. Avoid putting a caller back on hold. 8. Be honest, avoid vague terms, and don鈥檛 make promises you can鈥檛 keep.